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Staff Software Engineer & Co-founder

Nicholas Volker
Moorcroft.

I bring engineering depth and product judgement to the same table.

At Zappi, I shape engineering strategy and help teams deliver. Across my work, I use data and real user feedback to make complex systems simpler, more reliable and a pleasure to use.

Message me on LinkedIn Download CV (PDF)
Nicholas Volker Moorcroft
Engineering leadership.
A product mindset.

01 / Experience

Growing in scope.
Staying hands-on.

ZappiDec 2017–present

From security and software engineering to leading initiatives across more than ten teams, with a remit that grew from a handful of user journeys to the entire platform.

–present

Staff Software Engineer

Store Core → Engineering Leadership

Write and evolve departmental engineering strategy around company priorities and changes in the industry, from developer experience and delivery to quality and platform health as AI adoption grows.

  • Lead cross-team initiatives in local development, delivery tooling and engineering practices, alongside mentoring and hands-on implementation.
  • Stand in as product manager and designer for our Platform Engineering team (site reliability and developer experience), using developer research and feedback to guide what we build.
  • Connect contextual support, user feedback and product analytics to better engineering and product decisions.

Oct 2022–Nov 2024

Senior Software Engineer II

Purchase Ops → Store Core

Technical lead across pricing, quoting, checkout and payments, including a SaaS pricing strategy. Combined Rails and React engineering with user analytics and feedback to improve the buying journey. Migrated FullStory to Datadog session replay, delivering dramatic cost savings and stronger support and product insight.

Jan 2019–Oct 2022

Software Engineer → Senior Engineer

Senior from January 2022

Delivered enterprise features with weekly customer demos, improved research data quality, and built full-stack distributed tracing. In Report Ops and Platform Ops, improved reporting correctness, performance and reliability, and connected platform data with business insight.

Dec 2017–Dec 2018

Cyber Security Engineer & Intern

Worked with AWS, containers and log analysis, continuing part-time defensive security work while completing Computer Science Honours.

02 / Building a business

Medicus

Co-founder & sole developer
March 2026–present

Explore Medicus

Making it easier to see a doctor.

Co-founded with a doctor, Medicus is a South African telemedicine service. I built the platform outside working hours, from its first lines of code to launch, bringing together engineering and user-experience design.

  1. March 2026Development began
  2. May 2026Launched
  3. June 2026First full month, profitable

Zero marketing spend. Growth driven largely organically.

03 / Foundations

A grounding
in how things work.

Rhodes University

BSc Honours, Computer Science
Completed 2018
BSc, Computer Science & Information Systems
2015–2017

Security roots

Internships with SensePost (2015), MWR InfoSecurity (2016) and Mobius Consulting (2017), and university ambassador work for MWR. Threat analysis, penetration testing and clear reporting formed my engineering foundation.

The next conversation

Let’s make something
worth using.

Have a role, a product challenge or an idea in mind?
I’m open to a good conversation.

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